Welcome to REAEK (Real Estate Agents Association of Nepal). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Full Name
- Email Address
- Phone Number
- Postal Address
- Citizenship, Passport, or National Identity Details
- License Information
- Agency Information
- Banking Information (where applicable)
- Tax Information
- Membership Information
Property Information
When users submit property listings, we may collect:
- Property details
- Property location
- Property images and documents
- Listing descriptions
- Pricing information
Technical Information
We may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Analytics Information
How We Use Your Information
REAEK may use collected information to:
- Provide and manage membership services
- Verify agent and agency credentials
- Process membership applications and renewals
- Manage property listings
- Process payments and transactions
- Respond to inquiries and support requests
- Improve website functionality and user experience
- Send important notifications and updates
- Comply with legal and regulatory requirements
Membership Verification
To maintain professional standards and industry compliance, REAEK may collect and verify:
- Real estate license information
- Identity verification documents
- Agency affiliation details
- Banking verification documents
- Tax identification information
Verification documents are used solely for membership validation, compliance monitoring, and regulatory purposes.
Payment Information
REAEK may process payments through approved third-party payment providers, including:
- eSewa
- Khalti
- Bank Transfer Services
- Other approved payment gateways
We do not store complete payment card information on our servers. Payment transactions are processed securely by third-party payment providers.
Information Sharing
REAEK does not sell, rent, or trade personal information.
Information may be shared with:
- Government authorities when legally required
- Regulatory bodies for compliance purposes
- Service providers assisting with website operations
- Payment processors handling transactions
- Law enforcement agencies where required by law
Public Information
Certain information may be displayed publicly on the website, including:
- Agent Profiles
- Agency Profiles
- Property Listings
- Professional Qualifications
- Public Contact Information where authorized
Users are responsible for ensuring that publicly displayed information is accurate and appropriate.
Cookies and Tracking Technologies
REAEK may use cookies and similar technologies to:
- Remember user preferences
- Maintain login sessions
- Analyze website traffic
- Improve website performance
- Enhance user experience
Users may disable cookies through browser settings; however, some website features may not function properly.
Data Security
We implement reasonable security measures to protect personal information, including:
- Secure website connections (SSL)
- User authentication controls
- Access restrictions
- Secure data storage practices
- Regular security monitoring
While we strive to protect user information, no internet transmission or electronic storage system can be guaranteed as completely secure.
Data Retention
We retain personal information for as long as necessary to:
- Provide services
- Maintain membership records
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements
Information may be retained after account closure where required by applicable laws and regulations.
User Rights
Users may request to:
- Access their personal information
- Update inaccurate information
- Correct incomplete information
- Request account closure
- Request deletion of information where legally permissible
Requests may be submitted through our official contact channels.
Third-Party Links
The website may contain links to third-party websites and services. REAEK is not responsible for the privacy practices, policies, or content of external websites.
Users are encouraged to review the privacy policies of any third-party websites they visit.
Children’s Privacy
REAEK services are intended for individuals who are legally eligible to engage in real estate activities and property transactions. We do not knowingly collect personal information from individuals under the age of 18.
Changes to This Privacy Policy
REAEK reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the revised effective date.
Continued use of the website following the publication of updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or our data handling practices, please contact REAEK through the contact information provided on our website.